The deal
A flat monthly fee per seat. Your staff get a helpdesk that picks up. Your infrastructure gets watched, patched and backed up. Your business stops having an IT budget that spikes every time something breaks.
What "managed" means here
Reactive. Someone cannot print, Outlook is broken, a laptop will not boot. Phone, email or portal — a human replies, and it is the same handful of humans, so they know your setup.
Proactive. Patches applied on a schedule. Disks, backups, certificates and services monitored. Failing hardware replaced before it fails. Licences reviewed so you stop paying for the twelve accounts belonging to people who left.
Administrative. Staff onboarded with the right accounts on day one, and offboarded completely on their last day — which is the single most commonly botched security control in New Zealand small business.
Why flat fee
Because hourly billing means we make more money when your IT is bad, and that is a stupid incentive to put between us. On a flat fee, every hour we spend fixing your environment properly is an hour we do not have to spend on it again next month. Our interests and yours point the same direction.